Email hello@fabnet.ai. We usually reply within one business day.
Questions about an order
Include your order number (it starts with ord_) from your confirmation or receipt email,
and send from the email address you used at checkout.
To check status or tracking, ask your assistant (“what’s the status of order ord_…?”) or use the links
in your order emails.
If a shop asks you a question about your order, you can answer from the email or through your assistant.
Problems and refunds
If a shop declines your order, you are refunded in full automatically.
If your item arrives damaged, defective, or not as ordered, email us with your order number and
photos, and we will work with you and the shop to make it right.
Reordering
Your receipt includes a part number (starting with UFP-). Give it to your assistant to get fresh
quotes for the same part without uploading the file again.